SHIPPING
Shipping is always free in Italy and all over the world for orders over € 80.
You will receive your order within 3-5 working days from the shipment date.
After your payment has been authorised and checked it can take up to two days to process your order. This is only an estimate and does not include weekends or holidays.
The shipment notification e-mail will be sent immediately after the order is confirmed. We do not assume any responsibility for charges or delays to be borne by the recipient given that these can vary depending on the customs regulations of each country.
If you have any questions fill in the form or call us on +39 3664070151
What are the shipping options?
We ship all orders with BRT Corriere Espresso S.p.A. to ensure quick, tracked and safe shipments.
How much are the shipping charges?
Shipping charges are always shown in the cart and calculated automatically as each article is added. Inside Italy and the European Union no payment of customs duties or other duties is required.
EXCHANGES
If you wish to exchange an item, please contact us as soon as possible to reserve another one.
Items can only be exchanged for the same item in another size and color on equitago.it
How do I exchange an article?
You must contact us asking for the exchange of the goods, we will arrange the collection and the new shipment at our expense (only for the first exchange)
Do I have to pay chipping charges if I return an article?
No for the first return, from the second both the shipping costs for the return and those relating to the new shipment will be at your expense.
Shipments are always at our expense only if the product is damaged or defective.
PAYMENTS
Are payments safe?
Payments are 100% safe.
Which methods of payment does Equitago.com accept and is it safe to use my credit card online?
All payments are processed using a safe payment system. We accept Visa, MasterCard, American Express and Maestro. You can also choose to paying with PayPal or through digital payments using Apple Pay or Google Pay.
How long do shipments take and how much do they cost?
For information on shipments and charges see the part above dedicated to
RETURNS
Items must be returned within 14 days of receipt.
Items must never have been worn or washed.
The goods must still have the Equitago tag attached.
The refund will be made in the same way as the payment was made.